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Go to Trustpilot website4.2 out of five star rating on Trustpilot

Great value car insurance

Fully comprehensive cover, from only £254.*

defaqto prima reviews

Our Prima, Prima Plus and Prima Premier cover plans are all rated 5 Star by Defaqto.

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Our promise

Insurance that puts you first

We believe in making car insurance work for drivers. That means no confusing small print or complicated claims procedures. Just honest, comprehensive cover, you can rely on.

Value for money

We use our love of data and technology to keep our costs low. Then we pass on these savings to you.

Made to suit you

Choose a cover plan to suit your needs and budget. Then personalise it, by picking add-ons and how you'd like to pay.

24/7 claims support

Accidents can happen at any time. That’s why we’re always here if you need to make a claim. Speak to a real person, day or night.

Go to Trustpilot website4.2 out of five star rating on Trustpilot

TrustScore 4.2


5,960 reviews

* Showing our four and five star reviews

  • 5 out of five star rating on Trustpilot

    Seemed a straight forward process via…

    Seemed a straight forward process via the internet.

    Craig Crawford
  • 5 out of five star rating on Trustpilot

    Great customer service.

    Great customer service.

    yolanda barnes
  • 5 out of five star rating on Trustpilot

    Very good service

    Very good service

    Patrick Sutcliffe
  • 5 out of five star rating on Trustpilot

    Esther was good

    Esther was good, problem sorted quickly

    Angie Macleod
  • 4 out of five star rating on Trustpilot

    Easy to fill out form

    Easy to fill out form

    RUTH WESTWOOD
  • 4 out of five star rating on Trustpilot

    It was very easy to use for someone who…

    It was very easy to use for someone who hates 'tech' i found it quite painless

    Janice Conquest
  • 4 out of five star rating on Trustpilot

    Once i had decided to take the cover it…

    Once i had decided to take the cover it was very easy to use

    jean morris
  • 5 out of five star rating on Trustpilot

    Answered my query strait away…

    Answered my query strait away .Excellent service.

    Shaun
  • 5 out of five star rating on Trustpilot

    Very quick

    Very quick, prompt help and great customer service

    e j
  • 5 out of five star rating on Trustpilot

    I started with moneysavingexpert then…

    I started with moneysavingexpert then went to the esay to use car insurance single form to get quotes. prima came up as the cheapest quote- but i had asked in the quote for legal protection and then had to pay more money to get it on the prima website.

    Ann
  • 5 out of five star rating on Trustpilot

    Excellent

    Easy to apply for on line. documents arrived on line within 24 hours.

    Ingrid
  • 5 out of five star rating on Trustpilot

    Getting my car insurance was so simple

    Getting my car insurance was so simple, and you have given us all we needed

    CHRISTOPHER GILBERT

Covers you for all the important stuff

We offer a choice of comprehensive car insurance plans. Here's a quick look at what our classic Prima plan covers...

If your car is damaged or stolen, we'll repair it, replace it or pay you its market value.

We'll keep you on the road while your own car is getting fixed by a Prima-approved repairer.

If your windows or windscreen need a repair or replacement, you'll just pay a small excess. We'll cover the rest.

If you or your partner are seriously hurt in an accident in your car, we'll pay £5,000 in accident support.

Keep your no claims bonus and get back your excess if you're hit by an uninsured driver.

For up to 90 days, you'll enjoy the same level of cover as at home when driving abroad in the EU and selected countries.

If your belongings are lost or damaged in an accident, fire of theft in your car, we'll pay up to £250.

If you're over 25 and eligible, you'll have third party cover to drive someone else's car.

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Join millions of drivers who count on us

  • Trusted since 2015

    Our story began in Italy, where we’re now the largest online car insurance provider.

  • Based here in the UK

    We might be Italian-founded, but we’ve built an expert team in London to serve our UK drivers.

  • FCA regulated

    We're authorised and regulated by the Financial Conduct Authority (FCA). They set the standards for protecting customers across UK financial services.

Common questions

Find answers to things that drivers often ask us.

Yes. When you get a quote with us, you can personalise your cover and boost your protection, by adding on extras like:

  • Motor legal cover
  • RAC breakdown cover
  • Upgraded courtesy car cover

Some of our car insurance plans even have these add-ons bundled in. For example, our Prima Premier car insurance includes motor legal cover and breakdown cover.

We try to cover the important stuff. But with all our car insurance plans, you won’t be covered if:

  • Someone not named on your policy drives your car
  • You drive without a valid driving licence
  • You drive under the influence of drink or drugs
  • Your car’s left unlocked or with the keys inside
  • You fill up with the wrong fuel

For full details of what is and isn’t included with your cover, you should check your Policy Wording. You’ll see this document when you get a quote with us. We’ll also email you a copy once you’ve bought your policy.


All the car insurance cover plans we offer are fully comprehensive.

This means that you’re covered for damage to your car, as well as any damage to other people (“third parties”) or their property.

We don’t offer third-party only cover.

*10% of our new customers paid £254 or less for our Prima car insurance in January 2026.